Ban Leong Technologies Ltd teams will give you a delivery notice with by email with shipping details to your assigned email address. Your products will be sent out within 7 working days after your order is placed for general cases. (Note: Pre-order items will be sent out after a specific period.) We will try their best to meet these estimates but cannot guarantee that such estimates must be met.

Orders will be shipped by third party courier. You may refer to the tracking number from the link in the delivery notification email and check the status of your shipment by visiting the courier service’s official website.

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of pending payment verifications.

You bear the possible risk of loss upon delivery to your assigned address. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept that the signature of the recipient or collector is evidence of due delivery and fulfilment of your order by Ban Leong Technologies Ltd and you will release us from any and all liability with respect to the due and complete performance of your purchase order of products. You also accept the associated transfer of responsibility (including risk of loss) in the same way.

*An administration fee per contact information or delivery address change will be charged directly.

**For service coverage and the exact terms of conditions of third party courier, please refer to courier service’s official website.

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